Cancellations and / or returns will only be accepted in the following terms.
The customer may cancel his order and request a full refund of the amount if it has not yet been sent. To do this, you must contact us as soon as possible from the contact form or send us an email to email@example.com and provide us with your details and order number.
Our product selection, preparation and packaging processes are very strict and we guarantee that they are shipped without defects. Check well that the seals that close your package have not been modified or damaged.
If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if, when opening the box, he finds a piece in poor condition, he can open an incident from the contact form or send us an email to orders @ extrawildbeauty .com with the name of the products and the number of parts in poor condition, as well as a photograph of them.
Returns of packaged products will not be accepted when they have been opened and / or manipulated, and they do not keep the original packaging.
The reason for the return must be indicated on the delivery note at this point.
Returns of orders with evidence of having been damaged in transport will only be accepted and any complaint must be made at the same time the order is received.
If the product arrives in poor condition, EXTRA WILD SL will assume the shipping costs incurred for the return, as long as the products are in their original packaging and have not been totally or partially consumed.
To manage the claim, you must contact us within 24 hours and send us an email to firstname.lastname@example.org, indicating your name, order number and explaining in detail what happened.
The right of withdrawal may not be exercised (except for an error or defect in the product or service contracted), in the following cases provided for by article 45 of the Trade Law:
- Contracts for the supply of goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly.
Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
And in general all those products ordered remotely that are made to measure: clothing, photographic development, etc., or that are susceptible to copying (books, music, video games, etc.).
The client will have the right to withdraw from the contract for a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where the necessary data for its management can be completed.
How to return products in accepted cases:
To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:
No refunds will be accepted freight collect.
You must have notified EXTRA WILD BEAUTY of the desire to withdraw and have obtained the corresponding authorization before making the shipment.
You must download and complete the withdrawal form that appears below and send it together with the package.
You must place the product (s) in a properly packed package. The return address is: EXTRA WILD Avenida Cases del Sord, 3, 08870 Sitges
You must take the package (with the attached withdrawal form) to a Post Office or a courier company and request proof of shipment. You should keep the receipt until you receive the requested refund.
It is the customer's responsibility to keep all the acknowledgments of receipt and to send the package by certified mail or by any other means that allows proof of the date of shipment.
En caso de repetidas devoluciones o reclamaciones por mal estado o producto defectuoso por parte de un mismo cliente, EXTRA WILD BEAUTY se reserva el derecho de no realizar nuevos envíos al cliente.
The return costs will be paid by the customer. The returns of the amounts will be made within a period of 14 (fourteen) calendar days following the date on which we receive the returned product (s) at the specified address.
EXTRA WILD BEAUTY will proceed to the reimbursement in the form of payment that the customer has used when placing the order, and said reimbursement will be subject to the right of EXTRA WILD BEAUTY to retain amounts for the returned products that show damage. We will refund the amount paid for the returned product (s) less shipping costs (if applicable).
SAMPLE CLAIM OR WITHDRAWAL FORM
The client / buyer may notify the claim or withdrawal, either by email to: email@example.com or by postal mail at the address indicated in the withdrawal form.
Copy and paste this form, complete it, and send it by email or post.
The user / buyer may notify me of the claim, either by e-mail to: firstname.lastname@example.org or by post addressed to: EXTRA WILD SL, Avinguda Cases del Sord, 3, 08870 Sitges. If you wish, you can also use the following claim form:
For the attention of: EXTRA WILD SL
Avinguda Cases del Sord, 3, 08870 Sitges (Barcelona)
- The product:
- Acquired on the day:
- User name:
- User's address:
- Signature of the user (only if it is presented on paper)
- Reason for the claim: